Administrative Helpdesk Support Services

Description

Tier #1: Monthly Subscription

 

Individual Incident Support:

• Service types include:
  • Software troubleshooting
  • Hardware diagnostics
  • Network connectivity issues
  • Account access problems
  • Data recovery assistance
  • Security incident response
  • Training sessions

Microsoft Services Coverage:

• Microsoft Services Outage Support
• Domain Management Assistance
• Microsoft Back-End Administrative Coverage
  • User account management
  • License management
  • Trouble ticket handling
  • Security group management
• Microsoft Teams Meeting Support
• Exchange Online/Email Management
• SharePoint Administration

Additional Administrative Support:

• Remote Desktop Assistance
• Basic Computer Troubleshooting
  • Software installation and updates
  • Printer setup and configuration
  • Network connectivity issues
  • Hardware diagnostics
• Password Reset Support
• Data Backup Guidance
• Software Update Management
• Basic Security Best Practices
• File/Folder Permission Management

End-User Training:

• Basic Microsoft Office Suite Support
• File Management Training
• Email Best Practices
• Basic Security Awareness

Response Times:

• Critical Issues (Severity A): 6-hour response time (Priority response available for additional $150)
• Moderate Issues (Severity B): 8 business hours
• Minimum Impact Issues (Severity C): 24 business hours

Additional Terms:

• Minimum 3-month commitment for monthly subscription
• All prices exclude applicable taxes
• Hardware/software purchases not included
• On-site support available at additional cost
• 30-day notice required for service cancellation

Service Level Agreement:

• Remote support available Monday-Friday, 9 AM – 5 PM (EST)
• After-hours support available at premium rates
• Monthly service reports
• Dedicated support contact
• Quarterly review meetings

We are confident that our comprehensive support package will provide your organization with the technical assistance needed to maintain efficient operations. Our experienced team is ready to assist with both planned and unexpected technical challenges.

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