HR Service Scope and Plan Limits
This page explains exactly what each SpadeSSR HR plan includes, the monthly limits, how fast we respond and what is outside the plan. There are no setup fees, and you can change plans any time from your client portal.
Plans and pricing
| HR Basic | HR Professional | HR Strategic | |
|---|---|---|---|
| Best for | 1–20 employees | 21–75 employees | 76+ employees |
| Monthly price | $119 + $5.95 per employee | $249 + $5.95 per employee | Custom quote |
| Annual billing | Pay annually and save 10% (12 months less 10%). No setup fees. | ||
What every plan includes
- A named SpadeSSR HR advisor, backed by our HR team
- 24/7 client portal with HR Q&A, document library and employee records
- New-hire and separation paperwork preparation and tracking (I-9, W-4, state withholding, direct deposit, 1099, termination letters, final pay checklist, COBRA notice)
- HR policies and employee handbook kept current with federal, Virginia, Maryland and DC requirements
- Compliance Pulse: alerts in your portal when a law or rule change affects your business
Monthly limits
| Included each month | HR Basic | HR Professional | HR Strategic |
|---|---|---|---|
| Advisor callbacks (phone or video) | 2 | 4 | 8 |
| Custom documents (new policies, letters or forms written for you) | 2 | 5 | 10 |
| Workplace investigations | Not included | 1 per quarter | 1 per month |
| Employee support (write-ups, conflict resolution) | Guidance only | Included | Included |
| Training assignment and completion tracking | Add-on | Included | Included |
| Timesheet and schedule review each pay period | Add-on | Add-on | Included |
| HR strategy and planning session | Add-on | Add-on | Quarterly |
| Annual HR compliance review with written findings | Add-on | Add-on | Included |
Standard templates, portal Q&A and routine onboarding paperwork never count toward your limits. Unused callbacks and documents do not roll over. If you need more, we quote the extra work at our hourly rate and start only after you approve it.
Response times
- Routine questions: answered in your portal any time, with advisor follow-up the same business day
- Urgent matters (safety issue, harassment complaint, same-day termination): same business day
- Advisor callbacks: within 1 business day
- Custom documents: first draft within 3 business days
- Business hours are Monday to Friday, 9 a.m. to 5 p.m. Eastern.
Not included in any plan
- Legal advice, legal representation or court and agency filings
- Benefits administration, insurance brokerage or retirement plan management
- Payroll processing and tax filing (available as a separate SpadeSSR Payroll plan)
- Recruiting and candidate sourcing (available as a separate SpadeSSR Recruiting plan)
- On-site visits, unless quoted separately
- Completing the in-person Form I-9 document review for you. Your designated representative does this, or we coordinate remote review if you use E-Verify.
Your responsibilities
- Give us accurate employee and company information and tell us about changes promptly
- Make final employment decisions. We advise and prepare, and you decide.
- Review and sign documents before they are issued to employees
SpadeSSR provides HR guidance and support, not legal advice. Complex or high-risk matters may be referred to employment counsel. Questions? Email ssrinfo@spadessr.com or call (571) 733-9058. Spade Strategic Resources, LLC, 201 N. Union St., Ste. #110, Alexandria, VA 22314.